Your Privacy, Our Priority

Last updated: March 2026
 

This policy explains how Maison Flooring (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website or contact us. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws.

1. Who We Are

Business name: Maison Flooring
Contact email: contactus@maisonflooring.co.uk
Business location: Ipswich, Suffolk, United Kingdom

For data protection purposes, we are the data controller responsible for your personal data.
 

2. What Personal Data We Collect

We may collect and process the following information:

• Name

• Address

• Email address

• Phone number

• Information you provide via contact forms or enquiries

• Website usage data (via cookies and analytics tools)

We do not knowingly collect special category data (such as health or biometric data).
 

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and requests

• To provide information about our services

• To manage and improve our website

• To understand how visitors use our website through analytics

All processing is carried out in accordance with UK GDPR lawful bases.
 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you submit a form or accept non‑essential cookies

• Legitimate interests – to respond to enquiries and improve our services

• Legal obligations – where required by law

You can withdraw consent at any time.
 

5. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information such as:

• Pages visited

• Time spent on pages

• Device and browser type

• Approximate location (city level)
   

This data is processed in a way that helps us improve our website and services. Google does not receive personally identifiable information such as names or contact details.
 

Google Analytics cookies are only set after you have given consent via our cookie banner.
 

6. Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly and provide information to website owners. 
 

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They do not require consent.
 

Analytics Cookies

These cookies help us understand how visitors use our website (for example, Google Analytics).
They are only used with your consent.
 

Managing Cookie Preferences

When you first visit our website, you will be shown a cookie banner allowing you to:

• Accept analytics cookies

• Reject non‑essential cookies

• Change your preferences at any time
   

You can also manage cookies through your browser settings.

7. Third‑Party Cookies
Some cookies may be set by third‑party services we use, such as Google Analytics. These third parties act as data processors and are required to process data in accordance with UK GDPR. 

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8. Data Sharing​

We do not sell your personal data.

We may share data with:

• Service providers (such as analytics providers)

• Professional advisers where necessary

• Authorities where legally required

All third parties are required to respect the security of your data.

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9. Data Retention​

We keep personal data only for as long as necessary:

• Enquiry data: retained only as long as required to respond and follow up

• Analytics data: retained in line with Google Analytics retention setting
   

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available at: https://ico.org.uk
 

11. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

12. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
 

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
 

14. Contact Us

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact:

Email: contactus@maisonflooring.co.uk
Phone: 01473 561256